S E R V I C E S

Managed Support & Staffing

Production systems don’t pause. Neither should support.

BHC provides managed support and staffing services designed to keep critical systems stable, responsive, and well-supported over time. Whether you need targeted expertise, extended coverage, or a fully managed support model, we adapt to your operating reality — not the other way around.

Our approach emphasizes accountability, continuity, and practical problem-solving, backed by teams who understand how enterprise utility systems behave in production.

Staff Augmentation

Sometimes the fastest way forward is the right expertise at the right moment.

We provide experienced functional and technical resources who integrate seamlessly with your internal teams. Our staff augmentation model is built for continuity — not just short-term coverage — and supports ongoing operations, enhancements, and project work without disrupting existing workflows.

You get hands-on expertise that understands your systems, your priorities, and your delivery standards.

Flexible Support Solutions

Not every organization needs the same support model.

Our flexible support solutions allow utilities to scale coverage up or down based on demand. This can include shared support models, dedicated resources, or blended onshore and offshore teams — all structured around clear ownership and defined service boundaries.

The focus is on responsiveness and stability, without locking you into rigid contracts or unnecessary overhead.

24×7 Production Support

When production issues arise, response time and experience matter.

Our 24×7 production support services provide continuous coverage for mission-critical systems. We support incident triage, defect resolution, batch monitoring, and operational troubleshooting, with clear escalation paths and accountability.

This model is designed to protect system availability and business continuity — especially during high-volume billing cycles and regulatory-sensitive periods.