Conversational AI, Built for Utilities.

Meet Vera, the conversational engine behind POWERCONNECT.AI — a natural, intelligent voice and chat assistant designed specifically for utilities.

Vera enables customers to get answers, make payments, start or stop service, and report issues 24/7 — all through natural, human-like conversations across web, phone, and customer portal channels.

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AI Voice

What It Does

Omnichannel Service: Powers both voice and chat interactions — whether customers are on your website, mobile portal, or calling into your IVR.
Real-Time Integration: Taps directly into your CIS, SCADA, GIS, and AMI systems to provide up-to-date information on usage, billing, or outages.
Human-Like Experience: Delivers context-aware responses, remembers details within a conversation, and adjusts tone and language automatically.
Always On: Provides uninterrupted 24/7 service, reducing call center load and improving response times.

Key Capabilities

Natural Language Understanding (NLU): Understands and processes complex customer questions in plain language.
Text & Voice Fusion: Allows customers to switch seamlessly between typing and speaking.
Personalized Avatars: Add a human touch to your digital interactions — complete with voice, name, and personality customization.
Secure Authentication: Customers can verify their identity through Vera and access account-specific details safely.
Integrated Intelligence: Works across AI Web Chat, Customer 360, and Dispatcher 360 — ensuring every customer touchpoint is consistent. .

Why It Matters

Vera isn’t just another chatbot. It’s a true conversational layer that connects people and systems — capable of automating hundreds of everyday service interactions without losing the human touch.

From outage notifications to payment assistance, Vera keeps your utility responsive, accessible, and efficient around the clock.