S E R V I C E S

Oracle Implementation & Upgrade

Implementing or upgrading Oracle Utilities systems is high-stakes work. It touches billing, customer experience, regulatory compliance, and day-to-day operations. There’s very little margin for error.

BHC supports utilities through full-lifecycle Oracle implementations and upgrades, bringing structure, discipline, and hands-on expertise to some of the most complex programs in the industry. We focus on building systems that work in production — not just on paper.

CIS & Meter-to-Cash Implementations

Customer Information Systems and meter-to-cash programs are foundational. When they’re done well, they enable stability and scalability. When they aren’t, they create years of downstream issues.

We lead CIS and meter-to-cash implementations with a strong emphasis on business process alignment, data integrity, and operational readiness. Our teams work closely with utility stakeholders to translate requirements into practical system designs that support billing accuracy, customer service, and future modernization.

The result is a solution that supports the full customer lifecycle — from meter reads to billing, payments, and customer interactions.

Oracle Utilities C2M / CC&B / MDM Upgrades

Upgrading Oracle Utilities platforms is rarely a straight technical exercise. Legacy configurations, custom extensions, integrations, and historical data all introduce complexity.

We support upgrades across Oracle Utilities platforms — including C2M, CC&B, and MDM — with a structured approach that reduces risk and avoids unnecessary disruption. Our teams assess current-state complexity, identify upgrade impacts early, and guide utilities through version transitions with clear sequencing and controls.

We prioritize stability, maintainability, and alignment with supported Oracle functionality, while recognizing the realities of each utility’s environment.

Configuration & Solution Center Services

Not every need requires a full project.

Our configuration and solution center services provide targeted support for utilities that need focused assistance — whether it’s configuration changes, enhancements, defect resolution, or incremental improvements within Oracle Utilities environments.

This model allows utilities to address specific needs quickly, without the overhead of a large program, while still benefiting from experienced Oracle practitioners who understand the broader system context.

It’s a flexible way to keep systems moving forward — safely and efficiently.