Billing Exception 360
AI-Powered Accuracy for Every Bill
Billing Exception 360 is your utility’s intelligent safeguard against costly billing errors. It uses predictive AI to detect, diagnose, and resolve billing anomalies before they ever reach the customer — cutting down manual effort and accelerating revenue cycles.
What It Does
Every utility experiences billing exceptions — missing rate schedules, address mismatches, or broken billing cycles that delay revenue and frustrate customers.
Billing Exception 360 automates this entire process, scanning your Customer Information System (CIS) in real time to identify and correct errors instantly.
The result: fewer manual tasks, faster case resolution, and a billing process you can trust.
Key Capabilities
Predictive Detection: Flags errors in rate schedules, billing cycles, and data mismatches before bills are generated.
Automated Resolution: Fixes hundreds of exceptions in minutes — not hours — using configurable AI workflows.
Configurable AI Agents: Build your own logic for how issues are detected, categorized, and resolved.
Continuous Learning: The system improves accuracy over time by learning from historical cases and corrections.
Visual Workflow Tracking: Displays every step of the correction process with clear progress tracking.
Batch Automation: Run fixes in bulk with 99.9% accuracy.
Rule Management: Define which errors should auto-resolve and which require review.
Why It Matters
Manual billing exception handling can consume hours of staff time every day — and every unresolved issue delays cash flow.
Billing Exception 360 replaces this reactive process with predictive intelligence, allowing your team to focus on high-value work while the AI handles routine fixes.
By keeping your billing data clean and your workflows running smoothly, it ensures accuracy, compliance, and faster revenue realization.
Integration-Ready
Works seamlessly with:
CIS Platforms: Oracle, SAP, Hansen, Harris
Financial & Batch Systems: Real-time monitoring and correction of daily billing runs
Error Reporting Tools: Exportable dashboards and notifications for billing teams
