Beyond Integration: What Oracle Utilities Customers Really Need from Their Partners
For utilities, implementing a new Oracle Utilities system—whether it’s Customer to Meter (C2M), Customer Care and Billing (CC&B), or Meter Data Management (MDM)—often feels like a huge accomplishment. And it is. Getting through an implementation means months of coordination, testing, and change management. But the truth is, go-live isn’t the end of the journey. It’s the beginning of whether that investment actually delivers value.
At BHC Global, we’ve spent more than two decades helping utilities across North America not only implement Oracle but make it work better over time. What we’ve learned is simple: success comes down to partnership, not just integration.
The Difference Between Setup and Success
Too many utilities treat implementation like checking a box. Once the system is up, the project team moves on, and the focus shifts back to day-to-day operations. But without a plan for optimization, even the best Oracle setup can start to feel slow, underused, or out of sync with business goals.
That’s where the right partner matters. A partner who understands how to turn Oracle C2M or CC&B from a back-office tool into a living, evolving system that keeps pace with your customers, your staff, and your technology stack.
What Long-Term Partnership Looks Like
When Nashville Electric Service (NES) upgraded to Oracle C2M, our role didn’t stop at deployment. Through managed services, our team continues to provide ongoing support—troubleshooting, enhancement delivery, and configuration updates that help NES stay ahead of both performance and customer expectations.
The same is true for Enova Power, where the transition from legacy CC&B to C2M became a catalyst for cleaner data, faster billing, and better reporting. Every enhancement we implement builds on the one before it, creating a steady rhythm of improvement instead of a cycle of crisis and catch-up.
More Than Maintenance
At BHC Global, managed services isn’t just about fixing what breaks—it’s about building systems that last. We use proven tools and templates developed over 25 years in the Oracle Utilities ecosystem, including RICE object frameworks and automated testing accelerators, to make every upgrade or enhancement faster and less disruptive.
Our goal is to help utilities move from reactive support to proactive improvement, where every update delivers measurable value.
Rethinking the Role of a Partner
Choosing an Oracle delivery partner shouldn’t be about who can get the project done fastest. It should be about who will help your system grow stronger with time.
Because for modern utilities, true digital transformation doesn’t happen at go-live. It happens in the months and years that follow—through continuous improvement, shared accountability, and the kind of collaboration that turns technology into long-term advantage.
That’s what partnership means to BHC Global. And that’s what Oracle Utilities customers really need.
