Agent 360
Reach Customers Instantly. Improve Communication. Reduce Call Volume.
Campaign 360 by POWERCONNECT.AI is an enterprise SMS notification platform designed specifically for utilities and public service organizations. Whether you're communicating planned outages, emergency events, payment reminders, service disruptions, or community updates, Campaign360 helps you deliver the right message to the right customers at the right time.
What It Does
Imagine a major outage occurs in your service territory. Instead of manually identifying affected customers, a supervisor simply draws a circle, polygon, or custom boundary directly on an interactive map. Within seconds, Campaign360 automatically identifies up to 500 impacted customer accounts, retrieves their information from your CIS, and generates an AI-powered notification ready to send.
Whether it's a power outage, water main break, boil water advisory, payment reminder, planned maintenance event, or emergency notification, Campaign360 can instantly create professional SMS messages using AI and distribute them to affected customers in just a few clicks.
No spreadsheets. No manual account lookups. No complex processes. Just draw, generate, and send.
Key Capabilities
Interactive Geographic Notifications
Draw a boundary directly on an interactive map and instantly identify affected customers within the selected area.
AI-Generated Message Templates
Leverage Artificial Intelligence to automatically create professional notification templates for:
Power outages
Water outages
Boil water advisories
Payment reminders
Disconnect notices
Planned maintenance
Emergency communications
Community announcements
Mass SMS Notifications
Send notifications to hundreds or thousands of customers within minutes.
Customer Account Intelligence
Automatically retrieve customer and account information from your CIS platform without manual intervention.
Two-Way Messaging
Allow customers to respond to notifications, request assistance, or connect directly with customer service representatives.
Scheduled Campaigns
Plan and schedule future notifications for:
Planned maintenance
Community announcements
Rate changes
Conservation programs
Event reminders
Campaign Analytics
Track campaign performance with real-time reporting including:
Messages delivered
Delivery success rates
Customer responses
Opt-in and opt-out activity
Engagement metrics
Seamless Integration
Campaign360 integrates with leading utility platforms including:
Oracle
SAP
Harris
SpryPoint
Tyler
Muni-LInk
Jomar
CIS
The platform automatically leverages customer, account, and service location data from your existing systems without requiring duplicate data entry.
Utility Use Cases
Power Outages
Notify affected customers instantly when outages occur and provide restoration updates throughout the event.
Water Main Breaks
Alert impacted customers regarding service interruptions, boil water advisories, and repair progress.
Payment Reminders
Automatically notify customers before due dates, reducing late payments and improving collections.
Planned Maintenance
Communicate upcoming maintenance activities and expected service impacts.
Conservation Programs
Promote energy efficiency, water conservation initiatives, and rebate programs.
Community Notifications
Share important utility updates, public meetings, emergency preparedness information, and service announcements.
Why Campaign360?
Improve Customer Satisfaction
Deliver timely, relevant information through customers' preferred communication channel.
Reduce Call Center Volume
Proactively communicate important information before customers need to call.
Increase Operational Efficiency
Automate notification workflows and emergency communications.
Strengthen Community Engagement
Build trust through transparent, proactive customer communications.
Enterprise Security
Secure cloud architecture
Role-based access controls
Audit logging and reporting
Customer opt-in/opt-out management
Utility-owned data
No customer data used for AI training
