Smarter Self-Service Starts Here
AI Customer 360 redefines what a customer portal can do. It’s fast, intuitive, and powered by real-time data — giving customers everything they need to manage their utility accounts effortlessly from web or mobile.
Now with Mobile 360, the experience extends beyond the browser. Available as a custom utility app for iOS and Android, customers can access their accounts, make payments, and interact with AI support — all from the palm of their hand.
Customer 360
What It Does
AI Customer 360 connects directly to your Customer Information System (CIS) and other key platforms to give customers everything they need in one place:
View and pay bills instantly.
Start, stop, or transfer service.
Track usage and identify savings opportunities.
Receive outage alerts and payment reminders in real time.
Interact naturally through built-in voice and chat AI (powered by Vera).
And with Mobile 360, those same features travel with your customers wherever they go — creating a continuous, connected experience.
Key Capabilities
Real-Time Integration: Reflects live data from CIS, AMI, and billing systems.
AI-Powered Guidance: Embedded conversational AI (“Vera”) answers questions and helps users navigate any task.
Personalized Insights: Displays usage breakdowns, billing trends, and smart recommendations for savings or efficiency.
Interactive Timeline: Shows a complete history of billing, service, and support interactions.
Custom Avatars: Utilities can create branded digital assistants — voice-enabled, multilingual, and always available.
Fast Implementation: Deploys in a few months, not a year — thanks to existing integrations with major CIS and payment vendors.
Why It Matters
Manual billing exception handling can consume hours of staff time every day — and every unresolved issue delays cash flow.
Billing Exception 360 replaces this reactive process with predictive intelligence, allowing your team to focus on high-value work while the AI handles routine fixes.
By keeping your billing data clean and your workflows running smoothly, it ensures accuracy, compliance, and faster revenue realization.
Integration-Ready
Works seamlessly with:
CIS Platforms: Oracle, SAP, Hansen, Harris
Financial & Batch Systems: Real-time monitoring and correction of daily billing runs
Error Reporting Tools: Exportable dashboards and notifications for billing teams
