Dispatcher 360

AI for Faster Field Response

Dispatcher 360 brings artificial intelligence to the field — transforming how utilities manage dispatch, scheduling, and emergency response. By integrating with your existing systems, it eliminates manual steps, accelerates communication, and keeps your operations running smoothly 24/7.

What It Does

In traditional dispatching, field coordination depends on manual calls, spreadsheets, and late-night handoffs. Dispatcher 360 replaces those processes with real-time automation — detecting issues, logging events, and notifying the right people instantly.

It listens for incoming alerts from your SCADA system, captures the data, shuts off alarms, assigns tasks, and updates supervisors automatically. The result: faster response times, fewer errors, and better use of every field technician on duty.

Key Capabilities

SCADA Integration: Detects and processes system alarms without human intervention.
Automated Dispatching: Creates and routes work orders instantly, based on issue type and technician availability.
GIS Mapping: Integrates with Esri and other GIS tools to visualize incidents and optimize routes.
Real-Time Notifications: Sends instant alerts via email or text to standby staff and supervisors.
Scalable Operations: Handles hundreds of simultaneous calls or alerts — far beyond what manual dispatching can manage.
Data-Driven Decisions: Tracks every step from alert to resolution, providing full visibility into field performance.
After-Hours Optimization: Reduces the need for large overnight staffing while maintaining rapid response capability.

Why It Matters

Every minute counts during service disruptions. Dispatcher 360 ensures no alert is missed and every crew member knows exactly where to go next. By automating repetitive coordination and alert management, utilities can cut operational costs, speed up resolutions, and deliver better service — even under pressure.