Where Intelligence Meets Utility
The POWERCONNECT.AI 360 Product Suite (PCAI 360 Suite) is a connected ecosystem of AI-powered tools built exclusively for utilities ready to modernize how they work. It transforms customer experience, billing, and field operations — all without replacing your core systems.
By combining generative, predictive, and agentic AI, PCAI 360 turns data into decisions and routine workflows into opportunities for efficiency, accuracy, and connection. It’s not just technology — it’s the new operating system for the intelligent utility.
Powering the Next Generation of Utilities
The utility landscape is evolving — and so should the systems behind it. The PCAI 360 Suite brings intelligence, automation, and insight to every corner of your organization, giving teams the power to do more with less.
Serve faster. Customers get answers in seconds — not minutes.
Work smarter. Dispatch, billing, and support all flow through connected AI systems.
See clearly. Real-time data replaces guesswork with precision.
Stay agile. Scalable modules fit your pace — from pilot to full transformation.
Every product in the suite works in harmony, helping your utility move from reactive service to proactive intelligence — driving better performance, greater trust, and stronger community connection.
The Connected Suite
Each PCAI 360 product tackles a key part of the utility journey — all powered by the same AI foundation:
Should not just be a table, should identify the relationship between the products, specifically those under Agent 360. Maybe not a human but think about it like this:
AI Agent 360 is the brain — processing information, making decisions, and keeping everything connected.
AI Voice and AI Web Chat are the voice and ears — constantly communicating with your customers, listening, and responding 24/7.
Customer 360 is the face — what your customers see and interact with every day.
Billing Exception 360 is the heartbeat — keeping operations healthy and predictable by spotting issues before they surface.
And Dispatcher 360 is the hands and feet — turning insights into real-world action in the field.
The POWERCONNECT.AI 360 Product Suite
Agent 360
The intelligent core that unifies data, automates workflows, and empowers every department.
Customer 360
A modern self-service portal that gives customers real-time insights, voice and chat interaction, and control over their accounts.
AI Voice (part of Agent 360)
The conversational AI engine that powers seamless, human-like voice and chat experiences across channels.
Seamless Integration. Immediate Impact.
The PCAI 360 suite works with the systems you already use — CIS, OMS, AMI, GIS, and telephony platforms — bringing innovation to your utility without disrupting what works. Whether you start with one module or deploy the full suite, PCAI 360 scales to your needs and accelerates measurable ROI from day one.
AI Web Chat (part of Agent 360)
A multilingual, voice-enabled web assistant that delivers 24/7 customer support right from your website.
Billing Exception 360
Predictive AI that identifies and resolves billing anomalies automatically — before they reach your customers.
Dispatcher 360
An AI-driven dispatch platform that automates field coordination, scheduling, and real-time response.
